Every project starts the same way: a question about a material, test method, or analysis.

• Why did a material fail? Does it meet specification?
• What is a material made of?
• Will a material survive the environment it is headed into?
• What test method is applicable?

Share your details our team responds on the same business day with next steps, usually a scoping conversation or a preliminary quote. All information shared is confidential; ask for an additional NDA.

Request a Quote

The more information you share at first, the faster and more accurate we will scope and quote. Where you can, include the following.

What the material is: Metal, polymer, composite, ceramic, thin film, coating, powder, or battery material, along with whatever you know about its composition, grade, or specification. Partial information is fine; identifying unknowns is part of what we do.

What you need to know: The engineering question behind the request. “Confirm this alloy is 316L per ASTM A240” gets scoped very differently from “find out why this bracket cracked in service.” The decision you are trying to make shapes the methods we recommend.

Any applicable standards: If you are clear about the test method, analysis, whether ASTM, ISO, IEC, UL, or MIL-STD, or any custom test method. We align the work to that standard, analysis, and document it in the quote and report.

Quantities and Parameters of samples: How many pieces, roughly what size, and whether they are fragile, contaminated, hazardous, or evidence in a dispute.
This affects handling, technique selection, and whether non-destructive methods are required.

Timeline: The normal turnaround is conditional on the technique and scope. If you have an approaching deadline, a research project, a production target, or a shipment decision, inform us, and we will expedite the turnaround.

Prefer Email or Phone?

General and project inquiries: inquiry@matxlab.com. Phone: +1 (469) 775-9335, Monday to Friday, 8:00 AM to 6:00 PM CT. If you are responding to an active project, put your project number in the subject line and your message routes directly to your project contact.

Sample Submission

Before shipping the samples/coupons, get the project scoped properly to avoid delays. Once your quote is approved, your project contact provides a submission form, a project number, and the correct shipping address for your specific tests. This keeps the chain of custody intact, ensures correct handling on arrival, and prevents time loss.

Guidelines for sending samples

• Labeling: If possible, write the names of the samples if there are more than one.
• Protect the evidence: For failure analysis, do not clean, cut, or handle fracture surfaces; the contamination and morphology are often where the answer lives. Package so surfaces cannot touch.
• Additional Information: If you have an additional sample or a proper sample alongside a failed one, send both. In failure analysis, comparative analysis often shortens the path to root cause.

Once you emailed/submitted the form

1. We respond on the same business day, usually with a few clarifying questions or a preliminary scope.
2. We recommend methods and quote the work. You see which techniques we propose, which published methods they align to, expected turnaround, and cost, before anything is committed.
3. You have to approve the request and onboarding documents if required, and sample shipment. Our technical manager will get in touch throughout the delivery of the report.
4. You receive a report you can act on: clear findings, cited methods, annotated data, and a follow-up call if you want to walk through the results.

Mailing Address

MatX Lab, Inc., 3723 Greenville Ave STE 71650, Dallas, TX 75206, United States.

This is our business correspondence address. Sample shipments are directed to the appropriate testing facility at project start. Before shipping the samples here, get the proper instructions.

Confidentiality

Everything you share- inquiries, details, drawings, specifications, and results- is treated as confidential from first contact. If your project needs an NDA before you can describe the problem, say so and we send ours, or review yours, before the scoping conversation. It is a routine part of how we work.

Not Ready to Start a Project?

If you are still exploring, that is a good reason to get in touch. Questions we are happy to answer with no commitment: whether a technique can resolve what you are looking for, which standard applies to your situation, what a realistic budget range looks like, or whether your problem is a testing problem at all. A ten-minute conversation now often saves weeks later.